REFUND POLICY

Refund Policy

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

Approved Refunds

If approved, your refund will be processed to the original payment method within a reasonable number of business days.

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

• first check your bank account
• contact your credit card provider
• contact your bank

Processing delays may occur between financial institutions.

If you still have not received your refund, please contact:

hello@ezriderz.com.au

Sale Items

Sale items are not eligible for change-of-mind refunds unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Customers are entitled to a replacement, repair, or refund for products that are faulty, significantly not as described, or unsafe.