Privacy Policy
This Privacy Policy explains how Ezriderz collects, uses, stores and protects your personal information when you visit our website, contact us, request a service, book a repair, buy an eBike, enquire about bike hire, or interact with our online marketing.
Ezriderz operates from Shop 8/90–96 Jonson St, Byron Bay NSW.
This may be replaced by our official Ezriderz domain once the website is live.
Who we are
Ezriderz is a Byron Bay eBike business offering eBike sales, servicing, repairs, hire, accessories and parts. Our website is built using WordPress and may connect customers to external platforms, including Shopify checkout or other third-party systems, to complete purchases, bookings or payments.
What personal information we collect
We may collect personal information when you:
- Fill out a contact form
- Request a service or repair
- Ask for a quote
- Submit details about a bike problem
- Upload photos or videos related to a repair or service enquiry
- Buy a product through Shopify checkout or another payment platform
- Subscribe to updates or promotions
- Contact us by phone, email, social media or in person
- Interact with our website, ads or online content
This information may include your name, phone number, email address, bike details, service notes, photos, videos, order details, delivery details, and any message you choose to send us.
We may also collect technical information such as your IP address, browser type, device information, pages visited, referral source and how you interact with our website.
Service and repair enquiries
When you submit a service or repair enquiry, we may collect information about your bike, the issue you are experiencing, preferred contact details, and any photos or videos you upload.
We use this information to understand the problem, prepare parts or labour estimates, contact you, and provide better service.
Customers may also visit our Byron Bay shop directly without booking.
Online purchases and Shopify checkout
Some products or “Buy Now” buttons on our website may redirect you to Shopify or another secure checkout platform to complete your purchase.
When you complete a transaction through Shopify or another payment provider, your payment information is handled by that provider. Ezriderz does not store your full credit card details on this website.
Third-party payment and checkout providers may collect and process your information according to their own privacy policies.
Cookies
Our website may use cookies to improve your browsing experience, remember preferences, support website functionality, measure traffic and help us understand how visitors use the website.
Cookies may also be used for analytics, advertising and remarketing purposes.
You can disable cookies in your browser settings, but some website features may not work properly.
Analytics and advertising tracking
We may use tools such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel/Facebook Pixel and similar platforms to measure website traffic, understand user behaviour, improve our website, and run advertising campaigns.
These tools may collect information about your visit, such as pages viewed, buttons clicked, device type, location data at a general level, and interactions with our ads.
This helps us improve the website, measure campaign performance and show more relevant advertising.
Media uploads
If you upload images or videos to our website, you should avoid uploading files that include embedded location data, such as EXIF GPS data.
Visitors or website administrators may be able to download and extract location data from uploaded images if that data is included in the file.
Comments
Our website may not use public comments. If comments are enabled in the future, we may collect the information shown in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.
Embedded content from other websites
Pages on this website may include embedded content, such as videos, maps, booking tools, product widgets, social media posts or external checkout buttons.
Embedded content from other websites behaves as if you visited that external website directly. These websites may collect data about you, use cookies, run third-party tracking and monitor your interaction with their content.
Who we share your data with
We do not sell your personal information.
We may share limited personal information with trusted third-party service providers where necessary to operate the business, including:
- Website hosting providers
- WordPress plugins and website tools
- Shopify or checkout providers
- Payment processors
- Delivery or shipping providers
- Google Analytics, Google Ads and Meta advertising tools
- Email or CRM systems
- Spam protection and website security tools
- Professional advisers where required
We may also disclose information if required by law, regulation, legal process or to protect the rights, safety and security of Ezriderz, our customers or the public.
How long we keep your information
We keep personal information only for as long as needed for business, legal, tax, warranty, service history, security and administrative purposes.
Service and repair records may be kept so we can understand previous work completed on your bike and provide better support in the future.
Website analytics data may be stored according to the retention settings of the relevant analytics platforms.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no website, email system or online platform can be guaranteed to be completely secure.
Your rights
You may request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information, subject to any legal, business or security reasons that require us to keep certain records.
To make a request, please contact us using the details below.
Contact us
For questions about this Privacy Policy or how your information is handled, please contact:
Ezriderz
Shop 8/90–96 Jonson St, Byron Bay NSW
Email: [insert Ezriderz email]
Phone: [insert phone number]
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, technology, legal requirements or third-party services.
The latest version will always be available on this page.