Refund Policy
Our refunds policy for bike and e-bike purchases, in line with Australian Consumer Law.
Your rights under Australian Consumer Law
As a consumer, you're entitled to a refund, repair or replacement where goods are faulty, not as described, or don't do what they're meant to. This policy doesn't limit those rights.
Change of mind
We don't offer refunds for change of mind on bikes that have been ridden, assembled or customised. Unridden, unused bikes in original packaging may be returned within 14 days of purchase for a refund less a 15% restocking fee and any freight costs.
Faulty products
If your bike arrives damaged or develops a fault covered by warranty, contact us and we'll arrange repair, replacement or a full refund. We'll cover return freight for confirmed faults.
Hire bookings
Hire deposits are refundable if you cancel more than 48 hours before your booking. Within 48 hours, the deposit is retained. See your Booqable booking confirmation for full terms.