Privacy Policy
How Ezriderz collects, uses and protects your personal information when you hire a bike, book a service or enquire about a purchase.
Who we are
Ezriderz (Shop 8, 90–96 Jonson St, Byron Bay NSW 2481) operates this website and the services described on it. This policy explains what personal information we collect, why we collect it, and how we handle it.
What we collect
We only collect the information we need to provide our services and respond to your enquiries. This may include:
- •Contact details you give us — name, email, phone number.
- •Booking and hire details — dates, bike selection, pickup and drop-off information.
- •Service enquiry details — bike brand and model, service type, problem description, photos or videos you choose to share.
- •Sales enquiry details — your preferred bike, colour and frame, test ride requests.
- •Website usage data — pages visited, device type and approximate location, collected via analytics tools.
How we use your information
We use your information to:
- •Process and manage your bike hire, service booking or sales enquiry.
- •Contact you about your booking, enquiry or follow-up service.
- •Send transactional messages like booking confirmations and service updates.
- •Improve our website, services and customer experience.
- •Meet our legal, tax and record-keeping obligations.
When we share your information
We don't sell your personal information. We may share it with trusted third parties who help us run our business, only where necessary:
- •Booqable — our hire booking system that processes your rental reservation.
- •Shopify — our e-commerce platform for parts and accessories.
- •Payment processors — to handle transactions securely.
- •Analytics providers — to understand website usage in aggregate.
- •Courier and freight providers — to deliver bikes, parts and accessories.
How we store your information
Your information is stored securely and access is restricted to authorised staff. We retain records for as long as needed to provide our services and meet our legal obligations, then securely delete or de-identify them.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences and measure how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Your rights
Under Australian Privacy Principles, you can request access to, or correction of, the personal information we hold about you. You can also ask us to stop sending you marketing communications at any time. To make a request, contact us using the details below.
Children's privacy
Our services are intended for adults. We don't knowingly collect personal information from children under 16 without parental consent. If you believe we've collected information from a child in error, contact us and we'll remove it.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page. We'll update the date shown below whenever we make a material change.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, call the shop on 0485 688 834 or email hello@ezriderz.com.au. You can also visit us at Shop 8, 90–96 Jonson St, Byron Bay NSW 2481.