Warranty Policy
What's covered and how to make a warranty claim.
Coverage
SLEDZ e-bikes purchased from Ezriderz carry a 2-year warranty on the frame and fork and a 1-year warranty on electrical components (motor, battery, controller, display). Parts and accessories carry the manufacturer's stated warranty.
What's covered
Defects in materials and workmanship under normal use, including frame welds, motor function and battery cell performance within the rated cycle life.
- •Frame and structural components — 2 years
- •Motor, controller and display — 1 year
- •Battery — 1 year (or 500 charge cycles, whichever comes first)
- •Wear items (brake pads, tyres, chains, grips) — not covered
What's not covered
Damage from crashes, improper use, modification, water submersion, third-party repair, or failure to follow the Battery Safety and owner's manual guidelines. Normal wear and tear is excluded.
Making a claim
Bring the bike to our Byron Bay workshop with your proof of purchase, or email hello@ezriderz.com.au. We'll assess the claim and repair, replace or refund at our discretion. Valid warranty claims are processed at no cost to you.